File a Claim

Lost/Stolen Package

If you have not received your package, please visit our Claims Portal here. Be sure to have your order number ready. Please allow up to 5 business days past delivery day before claiming a package as lost/stolen

Order Edits Policy

You can edit your order (shipping address, item size or style, etc.) within 1 hour of placing it. You will find a button to "Edit Your Order" in your order confirmation email or you can log into your Customer Portal here.

Return/Exchange Policy

To start your return/exchange process, please visit our Returns Portal here. Be sure to have your order number ready. Packages sent without first initiating a return request will not be accepted.