Returns/Exchanges
Return/Exchange Policy
To start your return/exchange process, please email us at hello@tinyeswim.com. Be sure to include your full name and order number. Packages sent without first contacting us will not be accepted.
Online Purchases: All online purchases made through www.tinyeswim.com are eligible for store credit or exchange only. Store credit can be used to reorder the correct style, color, or size. We do not offer refunds unless items are damaged. Any request for an exception will be denied—no exceptions. Sale items are FINAL SALE.
Condition of Items:
- Items must be returned unworn, unused, unwashed, and in original condition and packaging. This includes being free from stains, odors, make-up, perfume, or any other products that alter the condition of the item.
- All returned items are inspected by our Quality Control (QC) Team upon arrival. We reserve the right to refuse returns on any item that does not meet our acceptable hygiene standards as outlined in this policy.
Return Guidelines:
- We kindly ask that you try on swimwear over underwear or other protective garments. Please refrain from wearing make-up, perfume, or other beauty products, which may cause the item to become non-returnable.
- The shipping costs for any returned items are not covered by Tinye Swim.
- Please ship return items with full tracking and insurance. If a package does not reach us safely, we cannot issue any exchange or store credit.
- Returns are entirely voluntary. By sending your item back, you agree to the terms outlined in this policy and forfeit ownership of the returned item(s). If your return does not meet our return criteria, you will not be entitled to store credit, a refund, or the return of your item(s).
Return Window:
- Returns must be initiated within 14 days of your order being delivered. Returns requested after 14 days will not be accepted.
If you have any questions or need further clarification, please don’t hesitate to contact us at hello@tinyeswim.com.